News & Events

Want To Avoid Unpleasant Scenarios in Bills Payment Centers? Use These Methods

People lining up as they pay bills at the payment center


Paying your bills on time is one of your obligations as a responsible consumer, whether it’s for basic services or other subscriptions. It can be a bit depressing to think about your wallet or bank account getting depleted again as you settle your monthly dues. But what’s more upsetting is experiencing different inconveniences when you visit the nearest bills payment center.

This article enumerates some of the most frustrating scenarios you might experience if you choose to pay bills at the billing office. Practical solutions to avoid such situations are listed, as well. Read through the rest to learn more!

Problems With Bills Payment Centers

If you regularly go to the bills payment center, you might have already been accustomed to the different scenarios, some of which are not so pleasant, that you might experience there. Here are a few examples:

Long Lines

Long lines are pretty common in different establishments, like in cinemas when there are new movies or in public vehicle terminals during rush hour. You’ll see the same scenario in billing offices when the due date is just around the corner. It’s frustrating to wait in long lines, especially when you have to stand the whole time. In some cases, the air conditioner isn’t working, too, so the heat just adds to everybody’s displeasure.

No one really wants to stand in queues. However, even though this is already an age-old problem at this point, there seems to be no solution to it yet. Its causes are apparent, though, and they include:

  • Insufficient Staff – Sometimes, establishments just don’t have enough staff members to serve a large number of customers.
  • Inefficient Systems – There are instances when long lines are caused by overcomplicated systems implemented by the payment center itself.
  • Malfunctioning Machines – Machines break down sometimes, and lines only get longer when such situations arise.

System Shutdown

It doesn’t happen often, but there are instances when the whole system is offline. In those cases, no one will be allowed to process any transaction, so you can’t possibly pay your bills. The worst thing about system shutdowns is they’re almost impossible to predict. This means that it might happen when you are already inside the establishment.

When a shutdown happens, you can either go home right away or wait for the system to be fixed. Each option has its pros and cons, so it’s up to you which would suit your situation. If you opt to leave, it means you wasted some time traveling from your house to the payment center without having to settle your dues. The second option isn’t that much better either since it’s hard to predict when the system will return to normal.

Establishment Closed

Picture this: you forgot to pay your monthly dues (say, your electric or water bill). You wake up one morning, realizing that those services have been cut off. So, you rushed to the billing office to settle your dues, only to find out that the facility was closed for the day. Perhaps it’s a weekend, or it’s a holiday, or they have a scheduled “off” day.

Such a scenario doesn’t always happen, but it’s not impossible. When the billing office is closed, your only choice is to go back home and re-schedule your visit. If your services have been cut off, it might also mean that you have to wait until they’re open again before you can ask them to process your reconnection.

Ways To Avoid These Issues

No one wants to experience these frustrating scenarios when settling their monthly dues at payment centers. Thankfully, there are at least two ways to avoid them:

Pay Your Bills Ahead of Time

Long lines are expected if you always pay near the due date. So, the way to avoid that is to pay ahead of time. Doing so helps you steer clear of the surge of people who go to the establishment when the payment deadline is just a few days away.

Of course, paying ahead of time has drawbacks, too. Budgeting can be a huge issue for people who live paycheck to paycheck, so they can only pay bills when they receive their monthly salaries.

Use Online Methods

Another way to avoid those problems is to use online bill payment methods. This is a surefire way to prevent yourself from standing in long lines because you no longer have to queue at all. You can have your payment processed right in the comforts of your home, so it’s very convenient for you.

Paying online also ensures that you can settle your dues anytime you want. Weekends and holidays are not an issue because systems are open 24/7.

When choosing online methods, the only thing you have to worry about is downloading a trustworthy app. Here at Cebuana Lhuillier, we recommend using the eCebuana app. It’s fast and secure, so your transactions can be processed almost instantly. Also, it’s incredibly easy to use, so even first-timers won’t find the mobile software difficult to navigate.


Feelings of frustration are understandable for people who experience any sort of inconvenience when paying their bills. Waiting in long lines or getting caught between system shutdowns at the billing office can be quite displeasing for anybody. However, it’s also important to keep calm and be patient whenever you encounter such situations.

Don’t take your anger out on the service staff, who are just there to receive payment and process transactions. Remember that in most cases, these employees aren’t to blame when there are long lines or the system is malfunctioning.

If you really dislike being inconvenienced at payment centers, it might be better to pay your bills online. There are many ways to do so nowadays, and one of the best possible methods is to download the eCebuana app. This mobile program can help you avoid frustrating experiences in billing offices, so it’s incredibly beneficial for you to install it on your smartphone or tablet.

Learn more about the eCebuana app today by contacting us at Cebuana Lhuillier.