The Customer Service Institute of America (CSIA) recognized PJLI President and CEO Jean Henri Lhuillier as the Customer Service CEO of the Year. Meanwhile, Cebuana Lhuillier was bestowed the 2012 International Service Excellence Award in the Large Business Category.
CSIA’s International Service Excellence Award is among the world’s most prestigious customer service awards. It recognizes the importance of exceptional customer experience in today’s competitive and fragile global economy. The award is a testament to the company’s passion for service excellence.
Currently, the company is gearing up for another recertification to maintain its Certified Customer Service Organization seal.