Cebuana Lhuillier gets gold award from US institute

Cebuana Lhuillier president and CEO Jean Henri Lhuillier with the 2019 International Service Excellence Award.

Cebuana Lhuillier has received the 2019 International Service Excellence Award from the Customer Service Institute of America (CSIA).This is the third gold certification that the country’s largest microfinancial services provider has received from CSIA—an organization which monitors and evaluates companies based on the world’s most recognized international customer service standards.

Cebuana Lhuillier bested other organizations around the world for the recognition in the large business category as it garnered a score of 9.22, the highest in the history of the International Customer Service Standard certification audit.

“We are extremely impressed with the innovations with regard to the products and service support for customers that they have put in place and their score reflects that,” said Christine Churchill Burke, CSIA founder and CEO.

“Having earned the highest score in the history of the ICSS is a manifestation of our unrelenting desire to provide our clients with only the best service they could get from a financial services company like Cebuana Lhuillier,” said Jean Henri Lhuillier, Cebuana Lhuillier president and CEO.“This is indeed a wonderful way to kick off 2020, and I am proud of what we have become over the years. I am grateful that we are being recognized internationally year after year for our efforts to ensure that our customer service stays relevant, innovative and world-class,” Lhuillier said.Guided by its vision of empowering more Filipinos to have access to financial solutions, Cebuana Lhuillier has grown to become one of the country’s formidable financial services companies. It has expanded to 2,500 branches and 4,000 partner outlets nationwide, and 1.5 million combined physical and virtual touch points worldwide since it opened its first branch in Manila more than 30 years ago.

Cebuana Lhuillier insurance arm transforms into brokerage, ensures accessibility for Filipinos

Brokerage makes insurance accessible for Filipinos. Cebuana Lhuillier has transformed its 20-year Ce-buana Lhuillier Insurance Solutions, Inc. to Cebuana Lhuillier Insurance Brokers, Inc. (CLIB), effectively becoming an insurance broker, to provide Filipinos with better access to more inclusive and affordable insurance. In partnership with insurance providers, CLIB will of-fer life and non-life insurance products through more than 2,500 Cebuana Lhuillier branches and 6,500 domestic partner outlets nationwide. The products will be offered digitally through the eCebuana mobile app, digital insurance marketplace ProtectNow, and online stores Lazada and Shopee. Photo shows Insurance Commissioner Dennis Funa (center), flanked by Cebuana Lhuillier Senior Executive Vice President Philippe Andre Lhuillier and President and CEO Jean Henri Lhuillier, unveiling the CLIB at the “Move with the Future” event in Shangri-La, Makati City. Joining them are Cebuana Lhuillier Insurance Brokers First Vice President and Group Head, Jonathan Batangan, and Cebuana Lhuillier First Vice President and Integrated Marketing and Communications Group Head Michael Sena.

 

Cebuana Lhuillier, the country’s largest microfinancial services provider, has introduced a new insurance brokerage company—Cebuana Lhuillier Insurance Brokers, Inc. (CLIB)—that aims to help provide Filipinos with better access to more inclusive and affordable insurance products and services.

2018 data from the Insurance Commission reveals that almost 40 million or only 37% of the country’s 105 million total population are covered by insurance. Further highlighting how getting insurance can be a challenge, owing to most Filipinos’ ineligibility for insurance, the inaccessibility of products, and high cost of premiums.

With CLIB, which transforms the 20-year-old Cebuana Lhuillier Insurance Solutions into a future-ready insurance broker, providing even more Filipinos with access to insurance that is affordable and designed for their everyday life. Moreover, Cebuana Lhuillier will offer an array of life and non-life insurance product made possible by their partnerships with an unlimited number of insurance providers and accessible through their state of the art digital platforms. The transformation into a brokerage company further highlights Cebuana Lhuillier’s capability to help Filipinos overcome the challenges in availing insurance.

“Today marks a new and exciting chapter in the history of Cebuana Lhuillier as we continue to champion financial inclusion—no longer just an agent, but a broker—providing Filipinos, regardless of their socioeconomic class, access to insurance products that fit their needs, financial capabilities and at the comforts of their own home,” said Jean Henri Lhuillier, Cebuana Lhuillier president and CEO.

Cebuana Lhuillier is also expected to offer its newest portfolio of personal, health, property, group, loan, and business and liability insurance products through CLIB. These include CL Personal Accident Basic, CL Travel Prime, CL Pamilya Max, CL Health Dengue and Leptospirosis, CL Fire, Typhoon, Flood, EQ Care, CL Drive Lite, CL Tourista Protect, CL Hotel Guest Care, CL Passenger Care, CL Employee Care Plus, CL MicroBiz Protek, CL AgriCare, and Cyber Insurance.

CLIB aims to bring prospective insurance providers and buyers together through different touch points, including the eCebuana mobile app and ProtectNow, a digital one-stop insurance shop which allows clients to compare the lowest prices of insurance offerings and monitor their insurance policies and claims in real-time.

The insurance broker will also bring its partner products, along with Cebuana Lhuillier’s flagship Protect Max, to some of the country’s biggest online stores, including Lazada and Shopee.

On ground, CLIB will offer products in more than 2,500 Cebuana Lhuillier branches nationwide as well as through their 6,500 domestic partner outlets, giving their insurance partners a unique advantage of establishing their presence in most urban and rural communities, which is still considered a largely untapped insurance market.

During the launch event, dubbed “Move into the Future”, Lhuillier, together with Cebuana Lhuillier Insurance Solutions first vice president and group head, Jonathan Batangan, paid tribute to several insurance companies who have been their trusted partners through 20 years.

Representing some of the industry’s most prominent insurance companies were Pioneer Insurance group head and CEO David Coyukiat, Prudential Guarantee chairman and CEO Robert Coyiuto, Malayan Insurance Company president and CEO Paolo Abaya, Federal Phoenix Group Insurance president and CEO Generosa Pia de Rosa, Western Guaranty Corporation EVP and general manager Claire Chua, Standard Insurance Company Inc. chairman Patricia Chilip, AXA Philippines president and CEO Rahul Hora, and Philippine American Life and General Insurance Company president and CEO Kelvin Ang.

Cebuana Lhuillier ties up with UAE firm

Cebuana Lhuillier senior executive vice president Philippe Andre Lhuillier (right) and Worldwide Cash Express Ltd. general manager Rashed Al Ansari sign the agreement to formalize the partnership.

Microfinancial services company Cebuana Lhuillier has partnered with Worldwide Cash Express Ltd. to further serve the money remittance needs of overseas Filipino workers in the United Arab Emirates.

The tieup provides OFWs with wider touch points for more convenient money transfers.

The remittances can be claimed in any of the 2,500 Cebuana Lhuillier branches nationwide.

International Payout Cash Panalo

 

Promo Mechanics

  1. This promo is open to all clients who will claim their international remittance sent thru participating partners abroad in any of Cebuana Lhuillier’s 2,500 branches. Clients will automatically earn an e-raffle entry based on the ff. qualifiers below

2. Promo will run from March 1 up to December 31, 2020. Lucky clients will be drawn to win the ff. prizes.

  • March – 100 winners of PhP 5,000 cash
  • April – 100 winners of PhP 10,000 cash
  • May – 30 winners of PhP 20,000 cash
  • June to September – 10 winners of PhP 100,000 cash
  • October to December – 1 winner of PhP 1,000,000 cash

 

  1. All qualified entries during the promo duration will be drawn thru a computer-based random generated system of Cebuana Lhuillier. The raffle draw will be held on the ff. dates at the ICT Office 3/F The Networld Hub 156 Jupiter cor. Comet Sts., Bel-Air, Makati City and with the presence of a DTI representative.
Prize Cut-off date Draw date
PhP 5,000 cash prize March 1 – 31, 2020 May 28, 2020
PhP 10,000 cash prize April 1 – 30, 2020 May 28, 2020
PhP 20,000 cash prize May 1 – 31, 2020 June 11, 2020
PhP 100,000 cash prize June 1 – Sept 30, 2020 Oct 7, 2020
PhP 1,000,000 cash prize Oct 1 – Dec 31, 2020 January 6, 2021

 

  1. All qualified clients can only win once every raffle draw date.
  2. All clients must update their personal information (e.g., name, address, active mobile/telephone no. and birthday) in their transacting Cebuana Lhuillier branch as this will be the basis of the marketing team in sending the registered mail and SMS to the winners.
  3. All winners will receive a registered mail bearing the procedure on how they will be able to claim their prize. They must present the letter to their winning Cebuana Lhuillier branch together with a valid ID and tax identification number during the redemption period.
  4. Announcement of winners will be shared thru the in-branch mini poster and social media pages of Cebuana Lhuillier.
  5. Cebuana Lhuillier shall not be liable if the winners did not receive the registered mail due to outdated personal information.
  6. All winners will only have sixty (60) calendar days to redeem their prize upon receipt of the registered mail. All unclaimed prizes will be forfeited in favor of Cebuana Lhuillier with prior approval from DTI.
  7. Cebuana Lhuillier will shoulder the 20% tax in all cash prizes exceeding PhP10,000 in amount.
  8. All employees of P.J. Lhuillier Group of Companies, Ad/ Creatives Agency, PR and Media agencies and their relatives up to second degree of consanguinity or affinity are disqualified from joining this promo.

NO SERVICE CHARGE PROMO Para sa Pera Padala Hanggang 2,000!

Welcome Ka-Cebuana! Dahil first time client ka namin, libre ang Pera Padala mo hanggang P2,000! Tuloy tuloy lang ang pag Pera Padala mo sa Cebuana Lhuillier.

PROMO Mechanics:

1. Promo is open to all new clients who will send money from Feb 15- May 31,2020.
2. First time Cebuana Lhuillier client who will send an amount of P2,000 or below for first time transaction will be entitled for a FREE SERVICE FEE.
3. Promo can only be availed once by the participating client for the entire promo duration.

Ano ang No Service Charge Promo?
Ito ay promo hatid ng Cebuana Lhuillier kung saan lahat ng first time client ng Cebuana Lhuillier ay makaka avail ng Free service charge kapag nagpadala ng P2,000 or below.

Sino ang pwedeng makasali?
Makakasali lamang ang mga First time client o ang mga wala pang record na client sa Cebuana Lhuillier.

May maximum sending amount na kailangan upang makasali sa promo?
Ang No service charge ay applicable lamang sa Pera Padala worth P2,000 or below.

Ilang beses ako pwedeng maka-avail ng No Service Charge?
Ang No Service Charge ay maari lang ma-avail isang beses sa bawat new client sa loob ng promo period.

Paano ko malalaman na naka-avail ako ng promo?
Amin pong ipapaalam sa inyo kung kayo ay qualified para maka-avail ng promo. Ito ay bago namin i-proseso ang iyong transaction.

Hanggang kailan ang No Service Charge availment?
Ang No Service charge ay mula Feb 15- May 31,2020 lamang.

Ang promo ba na ito ay bukas sa lahat ng Cebuana Lhuillier branches sa buong bansa?
Opo. Ang promo na ito ay available sa lahat ng Cebuana Lhuillier branches sa buong bansa.

Pawnshops evolve with the times, serves as key players in financial inclusion initiatives

According to the latest Anti-Money Laundering Council’s Strategic Analysis Report published in 2018, pawnshops along with money service businesses are crucial to the promotion of financial inclusion. These alternative financial service access points contribute to the further expansion of the formal financial system.

In fact, pawnshops have become one of the biggest supporters of the Bangko Sentral ng Pilipinas’ program in promoting microfinancial services and providing financial access to the poor and micro and small entrepreneurs, something that is not otherwise possible via banks and bigger financial organizations.

Contrary to the misconception, local pawnshops are actually highly professional organizations that follow one of the strictest code of operations, based on BSP guidelines, and likewise comply with the Securities and Exchange Commission’s requirements on corporate governance. Cebuana Lhuillier, one of the country’s major players in the pawning industry with all of its 2,500 branches nationwide, undergo regular trainings  and armed with the highest standard of appraisals, so clients are assured of getting the best value for their pawned items at any time and at any branch.

“Over the years, pawning has evolved to become the fastest and easiest means to get access to cash. With our wide network, we are able to reach the vast majority of people who have little to no access to financial services. This, in turn, helps Filipinos level up and take the first step towards financial wellness.” said Jean Henri Lhuillier, president and CEO of Cebuana Lhuillier.

As the coming of a new decade beckons a myriad of opportunities for Filipinos to take control of their own fate, the support of government entities such as the Bangko Sentral ng Pilipinas (BSP) alongside private institutions like Cebuana Lhuillier, remain invaluable as they continue to pave the road to financial inclusion for every Filipino.

CORPORATE AGENT PARTNERS

  • ACTION.ABLE, INC.
  • ALL ACCESS GATEWAY INC.
  • ANTRECCO (AGUSAN DEL NORTE TEACHERS, RETIREES, EMPLOYEES & COMMUNITY COOPERATIVE)
  • ACM VIP
  • ALL CASH
  • AGRILIFE/ AGRIVET
  • ASENSO PINOY STORE, INC. (EASY DAY SHOP)
  • AVICOM ENTERPRISES
  • AYALA ALABANG VILLAGE ASSOCIATION
  • BAUG CARP MULTI PURPOSE COOPERATIVE
  • BAGUIO BENGUET COOP
  • CARD BANK INC
  • CARD MRI RIZAL BANK INC
  • CARD SME BANK
  • CARITAS BANCO NG MASA, INC.
  • CEBU PEOPLE’S MULTIPURPOSE COOPERATIVE
  • CIS BAYAD CENTER, INC
  • COOPERATIVE BANK OF BOHOL, INC
  • COUNTRY BUILDERS BANK
  • CREDENCE FINANCING, INC.
  • CURAMED PHARMACY
  • DALTON PAWNSHOP AND JEWELRY INC.
  • DANIELA PAWNSHOP
  • DIRECT AGENT 5 (DA 5)
  • DEVELOPMENT BANK OF THE PHILS.
  • EXPRESSPAY INC.
  • EVRIJEM FOREIGN EXCHANGE AND MONEY REMITTANCE
  • FILHAI MULTI PURPOSE COOPERATIVE
  • GLOBAL PINOY REMITTANCE AND SERVICES (GPRS)
  • GEMARY PAWNSHOP AND JEWELRY (CORP.)

OVER 600 BILLER PARTNERS NATIONWIDE

  • 123 FINANCE CORPORATION
  • 123 LENDING CORPORATION
  • 2C2P
  • 8AMC (VIA ECPAY)
  • ABEJO WATERS CORP.
  • ABRA
  • ACOM CONSUMER FINANCE CORPORATION
  • ACTIVE REALTY & DEVELOPMENT CORP.
  • ADA MANUFACTURING CORPORATION (VIA ECPAY)
  • AEON CREDIT SERVICE
  • AETERNITAS CHAPELS AND COLUMBARIUM (VIA ECPAY)
  • AFC SME FINANCE INC
  • AFTERWEST MICROLOANS INC
  • AGODA – DRAGONPAY
  • AGRIBANK
  • AGRO-INDUSTRIAL FOUNDATION COLLEGE OF THE PHILS.
  • AGUSAN DEL NORTE ELECTRIC COOPERATIVE, INC.
  • AIR YOU GO TRAVELS PHILIPPINES CO.
  • AKLAN ELECTRIC COOPERATIVE, INC.
  • ALAMINOS CITY WATER DISTRICT (VIA ECPAY)
  • ALLIANZ PNB LIFE INSURANCE INC.
  • ALPHA FUND SAVINGS & CREDIT COOPERATIVE (VIA ECPAY)
  • AMADEO WATER DISTRICT (VIA ECPAY)
  • AMYA POLYTECHNIC COLLEGE, INC. AND FINANCING CORPORATION (LENDPINOY)
  • ANGAT WATER DISTRICT (VIA ECPAY)
  • ANGELES ELECTRIC COMPANY ANGELICUM SCHOOL , INC. ILOILO CITY (VIA ECPAY)
  • ANJELMAN REAL ESTATE LEASING
  • ANTIQUE ELECTRIC COOP, INC ANTRECCO (BILLS PAYMENT)

OVER 600 BILLER PARTNERS NATIONWIDE

  • 123 FINANCE CORPORATION
  • 123 LENDING CORPORATION
  • 2C2P
  • 8AMC (VIA ECPAY)
  • ABEJO WATERS CORP.
  • ABRA
  • ACOM CONSUMER FINANCE CORPORATION
  • ACTIVE REALTY & DEVELOPMENT CORP.
  • ADA MANUFACTURING CORPORATION (VIA ECPAY)
  • CREDIT SERVICE
  • AETERNITAS CHAPELS AND COLUMBARIUM (via ECPAY)
  • AFC SME FINANCE INC
  • AFTERWEST MICROLOANS INC
  • AGODA – DRAGONPAY
  • AGRIBANK
  • AGRO-INDUSTRIAL FOUNDATION COLLEGE OF THE PHILS.
  • AGUSAN DEL NORTE ELECTRIC COOPERATIVE, INC.
  • AIR YOU GO TRAVELS PHILIPPINES CO.
  • AKLAN ELECTRIC COOPERATIVE, INC.
  • ALAMINOS CITY WATER DISTRICT (via ECPAY)
  • CREDENCE FINANCING, INC.
  • CURAMED PHARMACY
  • DALTON PAWNSHOP AND JEWELRY INC.
  • DANIELA PAWNSHOP
  • DIRECT AGENT 5 (DA 5)
  • DEVELOPMENT BANK OF THE PHILS.
  • EXPRESSPAY INC.
  • EVRIJEM FOREIGN EXCHANGE AND MONEY REMITTANCE
  • FILHAI MULTI PURPOSE COOPERATIVE
  • GLOBAL PINOY REMITTANCE AND SERVICES (GPRS)
  • GEMARY PAWNSHOP AND JEWELRY (CORP.)

List of Accepted Government/ Valid IDs

  • Passport
  • Driver’s License
  • Professional Regulation Commission (PRC) ID
  • National Bureau of Investigation (NBI) Clearance
  • Police Clearance
  • Postal ID
  • Voter’s ID
  • Philippine Identification System (PhilSys) ID
  • Government Service Insurance System (GSIS) e-Card
  • Social Security System (SSS) ID
  • Senior Citizen’s ID
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman’s Book
  • Alien Certification of Registration (ACR)
  • Barangay Certificate or ID (with picture and signature)
  • Birth Certificate (applicable to minors only)
  • Firearm License
  • Immigrant Certificate of Registration
  • Marriage License
  • National Council for the Welfare of Disabled Persons
  • New TIN ID
  • OWWA ID
  • Student ID
  • Alien Certification of Registration (ACR) / Immigrant Certificate of Registration
  • Government Office or Government Owned and Controlled Corporations (GOCC) ID (e.g. AFP ID, HDMF (Pag-ibig Fund) ID, etc.
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Development (DSWD) Certification
  • Integrated Bar of the Philippines ID (IBP)
  • Company IDs issued by private entities or institutions registered with or supervised or regulated either by the BSP (Bangko Sentral ng Pilipinas), SEC (Securities and Exchange Commission) or IC (Insurance Commission)

IDs Accepted

As required by Bangko Sentral ng Pilipinas (BSP), clients who engage in a financial transaction with covered institutions for the first time shall be required to present the original and submit a clear copy of at least ONE (1) valid photo-bearing identification document issued by an official authority. For our clients’ convenience, Cebuana no longer requires submission of the photocopied ID. IDs are captured using a webcam in all branches. Clients are also required to submit an updated photo and other relevant information whenever the need for it arises.

Forms of identification accepted are the following;

Pawn Accepted IDs
1. Passport
2. Driver’s License
3. Professional Regulation Commission (PRC) ID
4. National Bureau of Investigation (NBI) Clearance
5. Police Clearance
6. Postal ID
7. Voter’s ID
8. Philippine Identification (PhilID) card
9. Social Security System (SSS) Card / Unified Multi-Purpose ID (UMID)
10. Barangay Certification
11. Government Service Insurance System (GSIS) e-Card
12. Senior Citizen Card
13. Overseas Workers Welfare Administration (OWWA) ID
14. OFW ID
15. Seaman’s Book
16. Alien Certification of Registration/Immigrant Certificate of Registration (for foreigners)
17. Government Office and GOCC ID, e.g., Armed Forces of the Philippines (AFP ID)
18. Home Development Mutual Fund (HDMF ID)
19. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
20. Department of Social Welfare and Development (DSWD) Certification
21. Integrated Bar of the Philippines (IBP) ID
22. Company IDs issued by private entities or institutions registered with or supervised or regulated either by the Bangko Sentral ng Pilipinas, Securities and Exchange Commission or Insurance Commission
23. ID issued by the National Council on Disability Affairs (NCDA)