Cebuana Lhuillier Seals Partnership with SM Advantage Card

Signing the MOA are (L-R) Baldwin Golangco; President of Marketing Convergence Inc., Jean Henri Lhuillier; President and CEO of Cebuana Lhuillier, and Alejandro Cruz; Vice President of Loyalty Marketing and Ecommerce of Marketing Convergence Inc.

Cebuana Lhuillier partnered with Marketing Convergence, Inc., the company behind SM Advantage Card, to strengthen the company’s loyalty program. The partnership allows Cebuana Lhuillier’s 24k Rewards cardholders to convert their points to SM Advantage Card points, consequently offering loyal customers more rewards options to choose from.

“We at Cebuana Lhuillier have always valued the loyalty of our customers and this is one great way to offer them an added privilege. I’m glad to work with SM Advantage for this project as it further boosts our loyalty program. Hopefully, we can explore more partnership opportunities together and find more ways to empower our clients,” said Cebuana Lhuillier President and CEO Jean Henri Lhuillier.

“Going beyond the mall experience, SM Advantage has become part of our members’ daily lives. From simply paying their phone bills, to gassing up their cars, to booking their accommodations on their next travel destinations and now with pawning, doing money transfers, and securing for their insurance with our newest partner, Cebuana Lhuillier.” Baldwin Golangco, President of Marketing Convergence, Inc. said in a statement.

With the partnership, Cebuana Lhuillier’s 24k Rewards cardholders can convert their points to SM Advantage points and use it to shop at The SM Store, SM Supermarket, SM Hypermarket, Savemore Market, Watsons, and other SM Retail establishments.

All Cebuana Lhuillier 24k, 24k Plus and 24k Gold Rewards cardholders are eligible to convert their points to SM Advantage points through SMS. Eventually, the conversion can also be done through devices that will be installed in Cebuana Lhuillier’s over 1,800 branches in the Philippines. Available denominations are 100, 200, and 500.

Lhuillier attends YPO Innovation Network Dinner

Cebuana Lhuillier President and CEO Jean Henri Lhuillier met with his fellow CEOs at the YPO Innovation Network Dinner in Hong Kong recently. The Young Presidents Organization (YPO) is a global network of young chief executives with approximately 22,000 members in 125 countries.

Convert your 24k Rewards Points to SMAC Points!

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Cebuana Lhuillier financial literacy program yields over 15,000 graduates

Cebuana Lhuillier, the country’s leading microfinancial company, has already educated and helped more than 16,000 Filipinos through its financial literacy program. Successfully completing the company’s free financial literacy education program called CebuanAsenso Negoserye, the graduates are now considered better informed on financial management.

The CebuanAsenso Negoserye campaign, which was rolled out nationwide early this year, aims to promote financial inclusion and help inform the public about proper management of finances, whether it is for personal purposes or for small, medium, or micro businesses. It has attracted 19,069 participants where 16,950 learners or about 88.89% passed the examination given at the end of each class.

“When we launched this program, we set a target of 10,000 graduates for 2016. But after only about seven months of implementation, we already reached the 15,000 mark. I am really glad that our financial literacy program is well-received by the public and many have shown interest and willingness to learn the topic. This only strengthens our determination to further thrust for financial inclusion among Filipinos,” Cebuana Lhuillier President and CEO Jean Henri Lhuillier said.

Reaching 514 communities, free CebuanAsenso Negoserye financial literacy classes were held in various barangays and the Department of Education Alternative Learning System centers all over the country. Each class is comprised of seven modules about financial management, educating participants about topics such as saving and debt management. The most number of graduates are from Mandaluyong City where over 200 individuals completed the one-day crash course.

Going beyond educating the participants, Cebuana Negosyo Starter Packs were also given out to top graduates of each area to encourage entrepreneurship. They each received a Cebuana Lhuillier 24k Loyalty Card, Php200 worth of e-money, and a Cebuana Lhuillier SIM Card. The Cebuana Lhuillier SIM is pre-installed with the Cebuana Lhuillier App, which allows the user to access remittance and e-load services. It also enables the user to view 24k loyalty points, check e-money balance, check online appraisal estimates, and view transaction history. The user can earn a profit of as much as 20% with online or SMS remittance transactions and 5% with e-load transactions.

“I hope that after having been educated on the importance of proper financial management through CebuanAsenso Negoserye, these Filipinos would better appreciate the value of having their finances in order and would feel empowered to take advantage of the various financial services and products made available to fit their individual needs,” Lhuillier said.

Cebuana Lhuillier employees, including company executives and the management committee, actively participated in the program as class teachers. In 2017, the company is set to partner with the Department of Social Welfare and Development to target 4Ps (Pantawid Pamilyang Pilipino Program) beneficiaries as CebuanAsenso Negoserye learners.

Also, in the second goal to be pursued by Cebuana Lhuillier for the ALS learners in the DepEd – Cebuana Lhuillier ALS Community Learning Centers (which will total 66 nationwide before the end of 2016), Financial Literacy is one of the Five Important Functional Fields of Knowledge, along with Livelihood, Disaster Resiliency, ICT Competitiveness and Sports Development, where around 7,000 ALS learners will be empowered. Same empowerment will be pursued for all employees of the P.J. Lhuillier Group of Companies and their families, also totaling around 7,000.

Cebuana Lhuillier partners with Bayad Center for domestic remittance

Cebuana Lhuillier, one of the country’s leading microfinancial companies, has forged a partnership with Bayad Center to further boost its domestic remittance service in the country.
The partnership officially makes Bayad Center as one of Cebuana Lhuillier’s Pera Padala Authorized Agents, which adds 250 transaction outlets more to the company’s already existing over 1,800 branches nationwide.

“As one of the most trusted companies in the financial industry, it is really an honor to have Bayad Center as an addition to our list of remittance agents. This partnership will open new doors of opportunities for both of our businesses and will definitely provide our clients an added fast, easy, and safe option for their domestic remittance needs,” Cebuana Lhuillier President and CEO Jean Henri Lhuillier said during the partnership signing on September 19, 2016 at Makati City.

Known in the Philippines as a bills payment service provider, Bayad Center can now accommodate sending and receiving money remittance to and from any Cebuana Lhuillier branch in any part of the country.

With the addition of Bayad Center, Cebuana Lhuillier’s roster of domestic remittance partners increases to 31. These partners form a network of 2,561 branches located nationwide.

Also present at the event were Cebuana Lhuillier Chairman and Philippine Ambassador to Portugal Philippe Jones Lhuillier, Cebuana Lhuillier General Manager Hamilton Angluben, Bayad Center President and CEO Manuel Tuason, and Bayad Center Senior Vice President and COO Francispito Quevedo.

Cebuana Lhuillier gets ICSSO Gold certification anew

Speaking volumes of its time-tested customer service, Cebuana Lhuillier, has been granted by the International Customer Service Standard Organization (ICSSO) the re-certification of its Gold status to the International Customer Service Standard.

The company gained an overall average score of 8.70 after a four-day on-site visit by the ICSSO assessment team last April—the highest overall score ever achieved by an organization. This indicates that Cebuana Lhuillier is abreast with global standards in customer service and consistently carries out such standards across the entire enterprise.

“Excellent customer service is in the core  of our business. This is one of the factors that made Cebuana Lhuillier the well-loved brand that it is now. Getting this recertification is a testament to our dedication to continually deliver the best possible customer experience. I’m glad that our efforts to improve and innovate for the welfare of our clients are being recognized by industry authorities,” said Cebuana Lhuillier President and CEO Jean Henri Lhuillier.

Assessors from the ICSSO commended the company for its proactive involvement of customers in the design of its products and services, and the innovation and amount of research projects constantly taking place to ensure Cebuana Lhuillier customers are well taken care of.  The ICSSO team was also praised the company for having a product offering that is reflectiveof what clients need and desire, its demonstration of corporate responsibility through involvement in the community and care for the environment, and its collaborative and cross-functional operation as a coherent entity.

Moreover, Cebuana Lhuillier’s complaints-to-commendation ratio has likewise improved based on the assessment. From a 14:1 ratio in favor of complaints in 2014, it now stands at 3:5. The company now has more positive client feedback as opposed to complaints. Also, based on the customer satisfaction survey, the satisfaction level has also improved from 87.91% (2014) to 88.41% (2015).

With over 1,800 branches in the Philippines, Cebuana Lhuillier is considered as the leading microfinancial institution in the country. The company offers a range of microfinanciaul products and sercvices, anchored on the ultimate goal of achieving financial inclusion for Filipinos.

CORPORATE AGENT PARTNERS

  • ACTION.ABLE, INC.
  • ALL ACCESS GATEWAY INC.
  • ANTRECCO (AGUSAN DEL NORTE TEACHERS, RETIREES, EMPLOYEES & COMMUNITY COOPERATIVE)
  • ACM VIP
  • ALL CASH
  • AGRILIFE/ AGRIVET
  • ASENSO PINOY STORE, INC. (EASY DAY SHOP)
  • AVICOM ENTERPRISES
  • AYALA ALABANG VILLAGE ASSOCIATION
  • BAUG CARP MULTI PURPOSE COOPERATIVE
  • BAGUIO BENGUET COOP
  • CARD BANK INC
  • CARD MRI RIZAL BANK INC
  • CARD SME BANK
  • CARITAS BANCO NG MASA, INC.
  • CEBU PEOPLE’S MULTIPURPOSE COOPERATIVE
  • CIS BAYAD CENTER, INC
  • COOPERATIVE BANK OF BOHOL, INC
  • COUNTRY BUILDERS BANK
  • CREDENCE FINANCING, INC.
  • CURAMED PHARMACY
  • DALTON PAWNSHOP AND JEWELRY INC.
  • DANIELA PAWNSHOP
  • DIRECT AGENT 5 (DA 5)
  • DEVELOPMENT BANK OF THE PHILS.
  • EXPRESSPAY INC.
  • EVRIJEM FOREIGN EXCHANGE AND MONEY REMITTANCE
  • FILHAI MULTI PURPOSE COOPERATIVE
  • GLOBAL PINOY REMITTANCE AND SERVICES (GPRS)
  • GEMARY PAWNSHOP AND JEWELRY (CORP.)

OVER 600 BILLER PARTNERS NATIONWIDE

  • 123 FINANCE CORPORATION
  • 123 LENDING CORPORATION
  • 2C2P
  • 8AMC (VIA ECPAY)
  • ABEJO WATERS CORP.
  • ABRA
  • ACOM CONSUMER FINANCE CORPORATION
  • ACTIVE REALTY & DEVELOPMENT CORP.
  • ADA MANUFACTURING CORPORATION (VIA ECPAY)
  • AEON CREDIT SERVICE
  • AETERNITAS CHAPELS AND COLUMBARIUM (VIA ECPAY)
  • AFC SME FINANCE INC
  • AFTERWEST MICROLOANS INC
  • AGODA – DRAGONPAY
  • AGRIBANK
  • AGRO-INDUSTRIAL FOUNDATION COLLEGE OF THE PHILS.
  • AGUSAN DEL NORTE ELECTRIC COOPERATIVE, INC.
  • AIR YOU GO TRAVELS PHILIPPINES CO.
  • AKLAN ELECTRIC COOPERATIVE, INC.
  • ALAMINOS CITY WATER DISTRICT (VIA ECPAY)
  • ALLIANZ PNB LIFE INSURANCE INC.
  • ALPHA FUND SAVINGS & CREDIT COOPERATIVE (VIA ECPAY)
  • AMADEO WATER DISTRICT (VIA ECPAY)
  • AMYA POLYTECHNIC COLLEGE, INC. AND FINANCING CORPORATION (LENDPINOY)
  • ANGAT WATER DISTRICT (VIA ECPAY)
  • ANGELES ELECTRIC COMPANY ANGELICUM SCHOOL , INC. ILOILO CITY (VIA ECPAY)
  • ANJELMAN REAL ESTATE LEASING
  • ANTIQUE ELECTRIC COOP, INC ANTRECCO (BILLS PAYMENT)

OVER 600 BILLER PARTNERS NATIONWIDE

  • 123 FINANCE CORPORATION
  • 123 LENDING CORPORATION
  • 2C2P
  • 8AMC (VIA ECPAY)
  • ABEJO WATERS CORP.
  • ABRA
  • ACOM CONSUMER FINANCE CORPORATION
  • ACTIVE REALTY & DEVELOPMENT CORP.
  • ADA MANUFACTURING CORPORATION (VIA ECPAY)
  • CREDIT SERVICE
  • AETERNITAS CHAPELS AND COLUMBARIUM (via ECPAY)
  • AFC SME FINANCE INC
  • AFTERWEST MICROLOANS INC
  • AGODA – DRAGONPAY
  • AGRIBANK
  • AGRO-INDUSTRIAL FOUNDATION COLLEGE OF THE PHILS.
  • AGUSAN DEL NORTE ELECTRIC COOPERATIVE, INC.
  • AIR YOU GO TRAVELS PHILIPPINES CO.
  • AKLAN ELECTRIC COOPERATIVE, INC.
  • ALAMINOS CITY WATER DISTRICT (via ECPAY)
  • CREDENCE FINANCING, INC.
  • CURAMED PHARMACY
  • DALTON PAWNSHOP AND JEWELRY INC.
  • DANIELA PAWNSHOP
  • DIRECT AGENT 5 (DA 5)
  • DEVELOPMENT BANK OF THE PHILS.
  • EXPRESSPAY INC.
  • EVRIJEM FOREIGN EXCHANGE AND MONEY REMITTANCE
  • FILHAI MULTI PURPOSE COOPERATIVE
  • GLOBAL PINOY REMITTANCE AND SERVICES (GPRS)
  • GEMARY PAWNSHOP AND JEWELRY (CORP.)

List of Accepted Government/ Valid IDs

  • Passport
  • Driver’s License
  • Professional Regulation Commission (PRC) ID
  • National Bureau of Investigation (NBI) Clearance
  • Police Clearance
  • Postal ID
  • Voter’s ID
  • Philippine Identification System (PhilSys) ID
  • Government Service Insurance System (GSIS) e-Card
  • Social Security System (SSS) ID
  • Senior Citizen’s ID
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman’s Book
  • Alien Certification of Registration (ACR)
  • Barangay Certificate or ID (with picture and signature)
  • Birth Certificate (applicable to minors only)
  • Firearm License
  • Immigrant Certificate of Registration
  • Marriage License
  • National Council for the Welfare of Disabled Persons
  • New TIN ID
  • OWWA ID
  • Student ID
  • Alien Certification of Registration (ACR) / Immigrant Certificate of Registration
  • Government Office or Government Owned and Controlled Corporations (GOCC) ID (e.g. AFP ID, HDMF (Pag-ibig Fund) ID, etc.
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Development (DSWD) Certification
  • Integrated Bar of the Philippines ID (IBP)
  • Company IDs issued by private entities or institutions registered with or supervised or regulated either by the BSP (Bangko Sentral ng Pilipinas), SEC (Securities and Exchange Commission) or IC (Insurance Commission)

IDs Accepted

As required by Bangko Sentral ng Pilipinas (BSP), clients who engage in a financial transaction with covered institutions for the first time shall be required to present the original and submit a clear copy of at least ONE (1) valid photo-bearing identification document issued by an official authority. For our clients’ convenience, Cebuana no longer requires submission of the photocopied ID. IDs are captured using a webcam in all branches. Clients are also required to submit an updated photo and other relevant information whenever the need for it arises.

Forms of identification accepted are the following;

Pawn Accepted IDs
1. Passport
2. Driver’s License
3. Professional Regulation Commission (PRC) ID
4. National Bureau of Investigation (NBI) Clearance
5. Police Clearance
6. Postal ID
7. Voter’s ID
8. Philippine Identification (PhilID) card
9. Social Security System (SSS) Card / Unified Multi-Purpose ID (UMID)
10. Barangay Certification
11. Government Service Insurance System (GSIS) e-Card
12. Senior Citizen Card
13. Overseas Workers Welfare Administration (OWWA) ID
14. OFW ID
15. Seaman’s Book
16. Alien Certification of Registration/Immigrant Certificate of Registration (for foreigners)
17. Government Office and GOCC ID, e.g., Armed Forces of the Philippines (AFP ID)
18. Home Development Mutual Fund (HDMF ID)
19. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
20. Department of Social Welfare and Development (DSWD) Certification
21. Integrated Bar of the Philippines (IBP) ID
22. Company IDs issued by private entities or institutions registered with or supervised or regulated either by the Bangko Sentral ng Pilipinas, Securities and Exchange Commission or Insurance Commission
23. ID issued by the National Council on Disability Affairs (NCDA)