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"I am writing this letter to commend the services of Ms. Joan Soria, an employee at the Cebuana Lhuillier Pawnshop in Centro 7, Tuguegarao City... I have been a faithful client of Cebuana Lhuillier often sending funds to my former maids and would-be maids from the town of Tuao, Cagayan through your Pera Padala service.
You happen to have a very efficient employee in your Burgos Branch by the name of Ms. Joan Soria who is kind and accommodating not only to me but more so to my maids who are the recipients of my transmitted funds. Why? Because Joan offered the free use of her personal cellphone by my maids several of whom did not possess a cellphone... In summary, the reason that I consistently send money through your Burgos Branch is because you have a Joan Soria who must be such a pleasant person to deal with for her very efficient customer-friendly, accommodating, reliable and kind service to Cebuana Lhuillier clients. I have to admire her patience in not failing to reply to my texts promptly... Joan deserves to be acknowledged as a truly customer-friendly and efficient employee. She is a person that Cebuana Lhuillier should be proud of in having as an employee. She is definitely an asset to your business.
"I have not met Joan but her kind, generous and efficient disposition encourages me and my husband to visit Tuguegarao someday to hopefully be able to meet this very nice person! More power to you, your staff, and your business."
Excerpts of letter sent by Cynthia I. Valencia
(MD Professor and Chairman Department of Pharmacology and Toxicology University of the Philippines)
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"Ang Cebuana ay magaling at maganda ang serbisyo".
From Guimbal Branch
"Mabait sila makisama sa mga customers, yung ibang pawnshop manloloko. Maraming salamat dahil sa pangangailangan, nakakatulong agad". - From Surallah Branch
"Dahil naalagaan ang mga alahas na naisangla".
From Digos 2 Branch
"Matagal na akong customer ng Cebuana since they opened at Evacom, Parañaque. Actually, sa Cebuana Baclaran ako noon nagtra-transact bago ako nagtransfer. I decided na i-maintain ang sangla ko sa Cebuana Evacom because I know that of all pawnshops, Cebuana is very protective of their customers. Even if i tried going to other pawnshops, I always come back to Cebuana. I know Cebuana is already known for so many years. And that all my items are safe with them."
Mrs. Elizabeth Ng has exemplified her trust upon Cebuana Lhuillier since 1998. She has been one of CLH Evacom's most loyal clients
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